HR and Learning Specialist, World Bank
The World Bank is a vital source of financial and technical assistance to emerging countries. To ensure countries continue to have access to the best global expertise and cutting-edge knowledge, the World Bank Group provides ongoing professional development to employees.
Challenge: The need for ongoing professional development and knowledge management capacity building has expanded significantly to include more people in very geographically dispersed locations. Existing and new knowledge can be shared and distributed more effectively across regions and business units.
e3 Strategies worked with subject matter experts at the World Bank and IFC to design or select educational offerings for very diverse, international employees.
Solution: e3 Strategies worked with internal subject matter experts to determine the best way to design or select programs (such as mentoring), processes (such as on-boarding and knowledge management) , and offerings (instructor-led, e-Learning, and social media) that would have measurable impact on-the-job.Stephanie Eskins-Gleason worked with internal subject matter experts and management to define the essential skills and knowledge that staff should acquire, share, and demonstrate. She worked closely with World Bank and IFC staff to define solutions, pilot them, and evaluate their effectiveness. As a result, new best practices around human capital programs such as enhanced on-boarding and mentoring were developed and implemented across business units.